Queensland’s borders are open again and it's great news if you’re a hotelier in Queensland. The announcement came days before February, effective immediately from February 1st, and is well timed for the Easter holiday and the autumn school break - one...
Hotel guests of 2021 - what do they want and what do they expect? 2020 introduced a new way of thinking for travellers, from how they approach the outside world to what they now fully expect from a service. And we can rely on this way of thinking to remain - for the...
This turbulent year came with its ups and downs (we hope you experienced less of the latter) but now that the end of 2020 is in sight, it’s time to start thinking about 2021 for your hotel, motel or resort, how you can start off on the right foot and make the...
Christmas and New Year’s Eve are right around the corner and it can be one of the busiest times of the year if you’re a hotelier looking to make the most out of the end-of-year peak period. It doesn’t have to be stressful, however - with a carefully...
Hotels must communicate with their guests as much as possible, as this kind of engagement builds rapport, trust and loyalty - things that are important for making your brand a trusted name. Particularly, in fact, with unprecedented recent events like the COVID-19...
On the surface, your brand identity is how you carefully present your business and its overall purpose, but underneath, it’s how you make your customers feel - both initially and consistently. Laying the groundwork to create a strong hotel brand will build trust...
With travel restrictions in place, borders opening and closing and travellers more cautious than ever about going for a holiday, it’s time for hotels to adapt! In fact, the current climate in the tourism industry presents an ideal opportunity for you to hone...
Low hotel vacancy doesn’t have to be a bad thing, as it offers the perfect opportunity to reorganise your rooms before getting a photographer in to capture the best features you’re trying to sell your guests. Updating your old room photos is guaranteed to...
It’s impossible to say when the COVID-19 coronavirus will subside - and whether it will become a thing of the past altogether. China, however, is starting to see the beginnings of their recovery, as other countries follow suit by learning from one...