Month: February 2015 Archive

Keep up to date with the latest information and tips, and the latest technologies for hoteliers and accommodation managers. Learn more about online marketing for hotels, resorts, and short-term holiday accommodation properties.
How To Excel at Social Customer Service

How To Excel at Social Customer Service

More and more of your guests are taking to social media to make enquiries, leave glowing reviews and also, inevitably, to make their views known when their holidays failed to live up to expectations. How well are you fielding their questions, comments and criticisms?...

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How To Reduce Your Email Bounce Rate

How To Reduce Your Email Bounce Rate

A high bounce rate is bad news for any email marketing campaign. Not only does it mean a high percentage of your messaging is not reaching the people it’s meant to, it can also tarnish your sender reputation and damage the deliverability of future campaigns....

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5 Ways to Maximise Your Facebook Shares

5 Ways to Maximise Your Facebook Shares

While likes and comments on your Facebook page are good for your engagement rates and visibility, if you really want to increase your reach on the world’s most used social network, its shares you need to chase. The platform’s algorithm gives more weighting...

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