Month: August 2013 Archive

Keep up to date with the latest information and tips, and the latest technologies for hoteliers and accommodation managers. Learn more about online marketing for hotels, resorts, and short-term holiday accommodation properties.
5 Ways to Get Ahead on Google+

5 Ways to Get Ahead on Google+

Google+ is still barely over two years old, but it has already claimed a total of 359 million active monthly users, ranking it behind Facebook as the second largest social media network.   Despite this rapid rise to success, it seems many businesses and brands...

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How to Rank Highly in Local Search

How to Rank Highly in Local Search

Is your resort visible in Local Search? If not, you better stake your claim fast. Every month, approximately 3 billion search queries are made using local terms according to data from comScore. Luckily, there’s plenty you can do to improve your chances of...

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How to Handle Bad Reviews Online

How to Handle Bad Reviews Online

The public’s trust takes years to win, but in the age of TripAdvisor, a single bad review can shatter even the most glowing reputation in an instant.   Where the review comes from is irrelevant. It might represent the genuine gripes of a dissatisfied guest,...

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6 Ways to Master Social Customer Service

6 Ways to Master Social Customer Service

Social media has transformed the face of customer service for good. Disgruntled consumers now have more options than ever when it comes to letting you -and everyone else - know their gripes with your service. The increasing demand for real-time responses to customer...

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