Call Centre Solutions

Do you need help responding to email queries?  Do you struggle to keep up with a surge in call levels at lunchtime? Are you overwhelmed by the response to a recent marketing campaign? Maybe you’d like to offer a real-time online chat service to your website but just don’t have the time to handle it... 

Each missed phone call and unanswered enquiry is potentially a missed booking, which is why eTourism has developed a call centre service to provide efficient, reliable support when you need it most. 

eTourism’s call centre solutions take the pressure off your own staff by acting as a seamless extension of your business. Our Guest Loyalty Team is on hand to help you handle calls and email enquiries in busy times, as an overflow service or on a per-project basis.  With extensive experience in customer service and sales, we have the skills and systems in place to treat your guests as if it was our own business, increasing confidence in your business, enhancing guest relations and driving conversions in the process.  

Improve your efficiency without increasing your office space or recruiting more staff – contact eTourism today to find out how our call centre solutions can help your business.