Ever wondered how are bookings missed and not received? Well, email and the internet is unfortunately not 100% foolproof and emails do on occasions get put into spam/junk folders or are simply not received. In the modern day world, you would think that this couldn’t happen, but it does.
At eTourism we want to ensure we do everything to make sure you know when bookings have been received. Every time a booking is made, you will receive an email notification giving you a summary of the booking and a password protected encrypted PDF with the full booking details.
At the same time, if you are connected to a channel manager, your channel manager will be notified of your booking. If your channel manager drops your booking into your PMS, then this should automatically happen.
As a safety net, eTourism sends out a daily booking report each morning to ensure that you are aware of all the bookings made through eTourism Online. The report details all bookings made yesterday and also any bookings arriving today. We recommend reconciling these bookings with the bookings in your PMS. If you are missing any of these bookings, please contact eTourism Support as soon as possible and we will resend the booking details
Activating your report
If you do not already receive the daily booking report and would like to receive this, you can activate this from your eTourism Online extranet. Login and go to the Tools Menu > Preferences > System Options > Require Daily Booking Report > Turn ON.
If you would like any further information on this feature or anything else in eTourism Online please do not hesitate to contact us via support@etourism.com.au or 1300 551 448
